Home Care Services Manager

2 weeks ago

Central Region, Singapore Active Global Respite Care Pte Ltd Full time $60,000 - $80,000 per year

Job Description & Requirements

Description:

  • Report directly to the Head of Home Care.
  • In charge of the delivery of all home care services.
  • Lead a team of leads plus executives and work together with medical social workers in service delivery of home care services.
  • Train and guide new members onboard to the team.
  • Ensure client inquiries are promptly responded to on services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.
  • Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
  • Checking and ensuring accuracy in scheduling staff and clients for the respective services.
  • Responsible for making sure prompt and accurate documentation required for all services including filing.
  • Responsible for oversight on case resolution to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
  • Ensure prompt issuing of invoices and accuracy in collection of payables.
  • Ensure all organization requirements and SOPs are adhered to.
  • Participate and represent on behalf of the company's services with confidence.
  • Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
  • Work closely with other departments to ensure appropriate sited care and efficient service delivery.
  • Any other duties assigned.

Requirements:

  • 3-5 years of experience in an operational capacity in a leadership role preferable.
  • Diploma or Degree in any field.
  • Takes initiative and able to be flexible while adhering to SOPs at the same time.
  • Proficiency in Microsoft Office Suite applications.
  • Good command of English (Written & Verbal).
  • Experience in healthcare would be advantageous.
  • 5-days work week including rotational Saturdays.
  • Must be ready to answer urgent client queries at any time.

Benefits:

  • Attractive base salary and excellent sales commission.
  • Great opportunity for career development in a growing market and company.
  • Industry-specific training and coaching by a highly experienced team.
  • 15 days annual leave.

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