Senior Customer Service Officer

2 weeks ago

Central Region, Singapore Bank Of China Limited Full time $40,000 - $80,000 per year

Responsibilities:


• To provide information and assistance to customers through correspondence/email, inbound and outbound calls.

• Ensure calls, correspondence and emails from cutomers are responded to promptly by providing accurate information, providing alternatives and solutions to customers on products and services.

• Ensure that backend maintenance work is monitored, updated and reviewed to ensure timely and accurate updates.

• Prepare and maintain statistical reports and ad-hoc reports.


• To be able to review work process to streamline workflow and enhance unit's productivity.

• Assist to undertake the groundwork of system enhancement projects if any.

• Perform any ad-hoc tasks or projects assigned by supervisor.

• Handle escalated feedback and complaints from customers and ensure customers are responded promptly and resolved within stipulated timeframes.

• Assist in evaluating call agents performance, providing training, guidance and coaching.

• Assist in training call agents on how they are able to have a good communication skill with customer so that they can provide a holistic customer experience to customers within one call resolution.

Job Requirements:

· 3-5 years of relevant work experience. Candidate with call centre experiences in credit card or banking industry will have an added advantage.

· Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.

· Proficient in Microsoft Officer Applications.

· Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Senior Customer Service Officer

    2 weeks ago

    Central Region, Singapore Arts House Ltd Full time $4,000 - $6,000 per year

    Job PurposeAt AHL, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while...

  • Senior Customer Service Officer

    1 day ago

    Central Region, Singapore Arts House Group Full time $60,000 - $80,000 per year

    Job PurposeAt AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces. Take on a leadership role in shaping exceptional visitor experiences across our vibrant venuesYour mission: To uphold our high service standards and create memorable experiences for all...

  • Customer Service Officer

    1 day ago

    Central Region, Singapore Arts House Group Full time $45,000 - $55,000 per year

    Job PurposeAt AHG, we believe every visitor deserves a memorable experience. As our Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Perennial Holdings Private Limited Full time $2,500 - $4,000 per year

    Responsibilities:Provide excellent customer service to shoppers and visitorsAttend to queries and feedback from shoppers and tenantsAssist in customer loyalty programmes and redemption of reward programmesPlay an active role during promotions and marketing campaignsAny other duties as assign by the Centre Management Office.Requirements:Minimum GCE 'O' Levels...

  • Customer Service Officer

    5 days ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $104,000 - $130,878 per year

    Islandwide locationsGood career opportunityGood company benefitsAs a Customer Service Officer, you will be responsible for the following duties:Attend to customer queries and handling of customer feedbackManaging of appointments and perform follow up calls to confirm customers' appointmentsPerform administration dutiesGenerating reports based on data /...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore BELLEZZA AESTHETICS PTE. LTD. Full time $4,000 - $6,000 per year

    Job Title: Customer Care OfficerJob Location: OrchardJob Type: Full timeJoin an Award-Winning Aesthetics & Wellness CompanyWe are seeking a dedicated and service-oriented Customer Care Officer to join our expanding team. This role is ideal for individuals who are passionate about customer service and wish to grow their career in the aesthetics and wellness...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Fitness First Singapore Pte Ltd Full time $4,000 - $6,000 per year

    About the role This is an exciting opportunity to join the customer service team at Fitness First Singapore as a Customer Service Officer. You will be the first point of contact for our members, providing them with exceptional service and support. Your role will involve handling inquiries, addressing member concerns, and ensuring a positive experience for...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore BUZUD (Roffe International Holdings Pte Ltd) Full time $40,000 - $60,000 per year

    BUZUD is a leading healthcare and medical technology company based in Singapore, specializing in innovative home-based medical devices, including Continuous Glucose Monitoring Systems (CGMS). Committed to improving healthcare accessibility and affordability, we collaborate with healthcare professionals, partners, and consumers to deliver trusted and...

  • Customer Service Officer

    2 weeks ago

    East Region, Singapore SATA COMMHEALTH Full time $104,000 - $130,878 per year

    The JobProvide excellent service in the areas of receiving patients/clients for registration, assisting in patient/client education and all other event administration-related services.Attend to customer's needs, resolve customer complaints, collect feedback and ensure smooth on-site events operations.Responsible for ensuring adequate supplies of stationery...