Customer Care Specialist

About the role

Join ComfortDelGro Engineering as a Customer Care Specialist and be the face of our call centre, providing exceptional customer service to our clients. In this full-time role based in the Loyang East Region, you will be responsible for handling inbound customer inquiries and complaints, utilising your strong communication skills to deliver efficient and personalised support.

What you'll be doing

• Respond to customer inquiries and concerns via phone, email, and online and face-to-face channels in a timely and professional manner
• Ensure proper registration and coordination for repair and maintenance
• Troubleshoot customer issues, providing solutions and escalating complex cases as needed
• Maintain detailed records of all customer interactions and ensure accurate documentation for warranty claims and payments
• Identify opportunities to improve customer experience and suggest process enhancements
• Collaborate with cross-functional teams to address and resolve customer complaints
• Continuously develop your product knowledge to provide accurate and up-to-date information to customers
• Any other related ad-hoc duties

What we're looking for

• Minimum 1-3 years of experience in a customer service or hospitality, preferably within the hospitality & Customer Service industry
• Experience in the automotive industry will be an added advantage.
• Strong communication and interpersonal skills, with the ability to listen, empathize, and respond effectively to customer inquiries
• Excellent problem-solving and critical thinking skills to handle a variety of customer queries
• Adaptable and flexible, with the ability to multi-task and work in a fast-paced environment
• Proficient in using customer relationship management (CRM) systems and Microsoft Office suite
• A team player with a positive attitude and commitment to providing exceptional customer service to uphold Company Brand Image.

What we offer

At ComfortDelGro Engineering, we are committed to the growth and development of our employees. We offer a range of benefits, including competitive remuneration, opportunities for career advancement, and a supportive work environment. Our focus on work-life balance means you can enjoy a fulfilling career while maintaining a healthy lifestyle.

About us

ComfortDelGro Engineering is a leading provider of engineering and maintenance services for the transportation industry. With a strong focus on innovation and customer satisfaction, we strive to deliver reliable and efficient solutions to our clients. As a subsidiary of the ComfortDelGro Group, we are part of a global network of companies dedicated to making a positive impact on the communities we serve.

Apply now to join our team and be a part of our customer-centric mission.