Senior / Patient Service Associate (Diagnostic Radiology)

Company description:

Woodlands Health (WH) provides care for the North-Western population in Singapore. We will operate a purpose-built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long-term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus. Since 2016, WH has started serving and empowering residents in their health journey through our Community Nurse Posts and outreach efforts. In September 2020, WH introduced the GPFirst Programme in the North and opened the first community-based Urgent Care Centre at Kampung Admiralty making urgent care more accessible to residents living nearby.

Job description:

Woodlands Health Campus (WHC) envisions personalised and quality healthcare for the community of the future. It will co-develop and integrate services with community stakeholders, and extend care beyond the hospital into the community as well as homes.

Main Duties & Responsibilities

• Maintain a high level of service quality at the reception and appointment hotline /call centre and to assist the DDR Manager and the Nurse Clinician in the daily running of DDR. This includes ensuring continuous improvement to work processes.
• Receive and greet patients at various reception areas in DDR
• Register patient manually or electronically on SAP and RIS
• Print out patients' labels, queue and time chits for appointments.
• Handle all image duplication in DVDs/CDs and/or Radiological Reports in accordance to PDPA Act
• Schedule appointments for outpatients and inpatients in accordance to scheduling rules set by DDR
• Receive and sort out request forms from Wards/SOC for vetting by Radiographers and/or Radiologists
• Offer simple financial advice on estimated procedure costs and service redirection of patients for financial assistance and counselling
• Maintain and manage the reception areas in terms of stocking of stationery, relevant patient information sheets, presentation and cleanliness
• Troubleshoot and manage cash machine for automatic payments
• Handle manual cash payments and other relevant billing issues such as Medisave, drop charges, modification of charges, refunds or exam cancellations
• Perform simple crowd-control and manage waiting times
• Reduce no-show rates and communicate need for rescheduling to patients or next-of-kin
• Manage patients during down-time as per Supervisor's instructions e.g. rescheduling of appointments
• Attend to telephone calls, fax and other enquiries from various sources
• Participate in corporate events when necessary, especially those relevant in service quality
• Undertake any other tasks as assigned by the Supervisor, Radiographers and Nurses

Requirements

• Minimum Diploma OR GCE 'N/O/A/NITEC/ITE' Levels or WSQ Certificate in Healthcare (Admin Support)
• Prior Experience in patient service in Hospital settings is an advantage
• Good communication and interpersonal skills
• Experience in healthcare settings will be advantage
• Skilled in relevant Radiology IT systems such as RIS/PACS, SAP, EPIC will be an advantage
• Skilled in Microsoft Office programmes such as Word and Excel

Please be informed that only application submitted through NHG Career Webpage ), Jobstreet Singapore ), Singapore Medical Association ), , LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.