Patient Service Associate

6 days ago


Woodlands, Singapore Private Advertiser Full time $28,000 - $42,000 per year

(Woodlands South) Patient Service Associate | Walking distance from MRT | Convertible to PERM

Location: Woodlands South

Salary: $2,200/month

Contract Duration: 1 Year (Convertible to PERM)

Working Hour: Monday – Friday: 08:30am to 05:30pm Saturday: 08:30am to 12:30pm Job Scope:

  • Assist Executive in Go-Live Preparation activities such as update work instructions and participate in site setup and full dress rehearsals.
  • Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and etc
  • Manage patient / Next of Kin's feedback and enquiries
  • Provide information and concierge service
  • Ensure all information is kept confidential, compliance of work policies, procedures and internal control
  • Reconcile daily monetary transactions
  • Lead quality improvement projects and initiatives
  • Promote use of automated or self-help services
  • Perform any ad-hoc duties as assigned

Requirements:

  • Possess at least O levels with minimum 1 to 2 years of customer service experience
  • Preferably with Specialist Outpatient Clinic or related healthcare experience
  • To be comfortable in using mobile apps, web services and other communication technology
  • Commit to exceeding both internal and external customers' needs. Proactively identify customer needs and sustain a culture of service excellence within the organization.
  • To anticipate patients' needs and expectations, and elicit feedback from customers to improve service
  • Able to withstand long hours of standing/ walking

We regret to inform that only shortlisted applicants will be contacted.

- This hiring is supported by NTUC's e2i -



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