Patient Service Associate
6 days ago
(Woodlands South) Patient Service Associate | Walking distance from MRT | Convertible to PERM
Location: Woodlands South
Salary: $2,200/month
Contract Duration: 1 Year (Convertible to PERM)
Working Hour: Monday – Friday: 08:30am to 05:30pm Saturday: 08:30am to 12:30pm Job Scope:
- Assist Executive in Go-Live Preparation activities such as update work instructions and participate in site setup and full dress rehearsals.
- Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and etc
- Manage patient / Next of Kin's feedback and enquiries
- Provide information and concierge service
- Ensure all information is kept confidential, compliance of work policies, procedures and internal control
- Reconcile daily monetary transactions
- Lead quality improvement projects and initiatives
- Promote use of automated or self-help services
- Perform any ad-hoc duties as assigned
Requirements:
- Possess at least O levels with minimum 1 to 2 years of customer service experience
- Preferably with Specialist Outpatient Clinic or related healthcare experience
- To be comfortable in using mobile apps, web services and other communication technology
- Commit to exceeding both internal and external customers' needs. Proactively identify customer needs and sustain a culture of service excellence within the organization.
- To anticipate patients' needs and expectations, and elicit feedback from customers to improve service
- Able to withstand long hours of standing/ walking
We regret to inform that only shortlisted applicants will be contacted.
- This hiring is supported by NTUC's e2i -
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