visitor service associate

1 week ago

Woodlands, Singapore ORIENTAL AVIATION INTERNATIONAL PTE LTD Full time $30,000 - $60,000 per year

Job Title: Visitor Service Associate (VSA)

Location: Woodlands South

Work Mode: 5 Days Work Week (Inclusive of Weekends)

Responsibilities:

  • Greet, guide, and assist patients, visitors, and caregivers upon arrival.
  • Provide directions to hospital departments, wards, or facilities.
  • Manage visitor registration and ensure adherence to hospital entry protocols.
  • Assist with crowd control and queue management in high-traffic areas.
  • Offer wheelchair assistance when required.
  • Handle general inquiries regarding hospital services, facilities, and visiting hours.
  • Ensure compliance with hospital safety, security, and infection control policies.
  • Provide support during emergencies (e.g., fire evacuation, code blue situations) by assisting staff and guiding visitors.
  • Collect feedback from patients and visitors to improve service quality.
  • Report incidents, feedback, or complaints to supervisors for follow-up.
  • Maintain professionalism and empathy in all interactions to create a positive hospital experience.

Basic Requirements:

  • Physically fit.
  • Preferably minimum of 1-year frontline experience. Background in healthcare will be advantageous.
  • Good interpersonal skills.
  • Excellent communication and customer service skills.
  • Able to work rotating shifts, including weekends and Public Holidays.

We regret to inform that only shortlisted applicants will be contacted.

This hiring is supported by NTUC's e2i

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