Sales Coordinator/Customer Service
2 weeks ago
- Handling customer inquiries:
Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.
- Issue resolutions:
Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.
- Customer data management:
Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.
- Order processing and tracking:
Processing customer orders, monitoring order status, and communicating updates to customers.
- Complaint management:
Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.
- Performance monitoring:
Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.
- Quality assurance:
Ensuring customer service interactions adhere to company standards and guidelines.
- Collaboration with other departments:
Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.
- Any other ad hoc duties.
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
Work Location: In person
Job Types: Full-time, Permanent
Pay: $1, $2,800.00 per month
Benefits:
- Health insurance
Work Location: In person
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