
Clinic Executive
7 days ago
Job Responsibilities
- Arranging appointments promptly and efficiently in system
- Handle feedback, email/phone enquiries and communication issues via phone and email promptly in a polite and warm manner reflective of the clinic's values
- Deliver excellent, warm and efficient customer service, create a welcoming atmosphere for all our patients and guests
- Front line patient services include performing the functions of registration, cashiering and handling enquiries
- Dispense medications
- Provide administrative support including maintaining inventory levels for medicines, process invoice and payment collection
- Conduct financial counselling to patients
- Submission of Third Party Administrator claims and of Letter of Guarantee from insurance companies
- Proactively request and encourage patients to achieve a target of 4-5 Google reviews per month
- Other duties which the Company may designate
Job Requirements
- Possess minimum "O" level education level
- Minimum 1-2 years' experience in service industries or clinical will be an advantage
- Good coordination and organizing skills
- Good customer service skills and interpersonal skills
- Ability to multitask and work in fast-paced environment
- Proficient in Microsoft Office and perform scheduling duties in system
- Comfortable with working in medical centre and clinic setting
- 5.5 days' work week
Remuneration Package
- AWS, Performance Bonus
- OT Pay
- Quarterly Incentives
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