Patient Service Associate

6 hours ago

Central Region, Singapore LIFESCAN IMAGING PTE. LTD. Full time $28,000 - $42,000 per year

The Patient Service Associate serves as the first point of contact for our patients ensuring a

welcoming, seamless and reassuring experience during the patient journey at our centre.

This role is responsible for managing front-desk registration, addressing patient inquiries,

coordinating appointments, and supporting administrative and operational work as

necessary.

  1. Patient Interaction & Service

  2. Welcome and assist patients in a professional, courteous, warm manner.

  3. Uphold high standards of personal grooming and presentation, in alignment with the organisation's image.
  4. Anticipate patient needs and provide proactive assistance to enhance their comfort and confidence.
  5. Assist patients with registration, payment, and appointment processes.
  6. Provide clear information about services, processes, and waiting times.

  7. Handle patient inquiries in person, over the phone, or via email, ensuring timely and accurate responses.

  8. Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.

  9. Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal

  10. Appointment & Administrative Coordination

  11. Schedule and confirm appointments using the clinic's system.

  12. Ensure accurate collection and entry of patient information and documentation.
  13. Process payments and issue receipts or invoices as required.

  14. Maintain confidentiality and security of patient data in compliance with regulations.

  15. Patient Feedback & Issue Resolution

  16. Receive and document patient feedback, complaints, or service issues.

  17. Resolve minor service issues promptly or escalate complex matters to the Centre Manager.
  18. Follow up with patients to ensure concerns are addressed satisfactorily

Qualifications & Experience


• Prior experience in hospitality or healthcare customer

service is preferred.


• Strong command of English; proficiency in additional languages is an advantage.


• Competent in basic computer applications and familiar with patient management

systems.


• Friendly disposition with a customer-centric mindset


• Minimum GCE 'O' Level or Diploma in any discipline.

Operating hours

Mon - Fri : 830am - 5:30pm

Sat: 8:30am - 12:30pm

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