Director, Pre-Opening

What We Offer

At Pan Pacific Hotels and Resorts Pte. Ltd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will have access to a range of benefits, including:

• Generous Leave Benefits

• Comprehensive Medical & Insurance Coverage

• Lifestyle & Hospitality Perks

• Hybrid Working Environment

About us

Pan Pacific Hotels and Resorts Pte. Ltd. is a leading hospitality group with a portfolio of award-winning hotels and resorts across Asia-Pacific. Driven by our passion for delivering exceptional experiences, we are committed to creating a sustainable and inclusive work environment that empowers our employees to thrive. Join our team and be a part of our exciting journey as we continue to redefine the hospitality landscape.

About the role

We are looking for a passionate and energetic individual to join us as Director, Pre-opening. In this key role, you'll lead the end-to-end launch and brand transition of new Hotels and Serviced Suites across Pan Pacific Hotel Groups (PPHG). From project planning and recruitment to operations and stakeholder coordination, you'll ensure each opening is delivered on time, on budget, and in line with brand standards.

This role is based at our Corporate Office in Singapore.

Roles & Responsibilities

Reporting to the VP of Pre-Opening & Operations Support, the Director of Pre-Opening leads the Corporate Office team in managing hotel and serviced suite launches, de-flagging, and brand conversions. This role ensures operational readiness, cross-functional alignment, and a smooth transition from project initiation through to post-opening review. Responsibilities include:

Project Management & Operational Planning

• Lead end-to-end hotel pre-openings, de-flagging, and brand conversions across PPHG properties.

• Manage timelines, goals, and coordination across departments and consultants.

• Oversee space planning, guest facilities setup, uniform planning, and F&B concept alignment.

• Develop pre-opening budgets and standard operating procedures; ensure operational readiness pre-launch.

Recruitment & Training

• Drive recruitment of key leaders for each property.

• Develop staffing plans and implement comprehensive pre-opening training programs.

• Lead simulation activities and build a culture aligned with PPHG's values.

Sales, Marketing & Brand Alignment

• Collaborate with Sales & Marketing on room mix, pre-opening campaigns, and promotional efforts.

• Ensure consistent rollout of brand standards, loyalty programs, and client engagement strategies.

• Identify and close gaps in brand alignment during transitions.

Quality Assurance & Procurement

• Conduct site inspections to ensure operational and safety standards are met.

• Monitor inventory, procurement strategies, and budget utilization post-opening.

Stakeholder Management

• Act as the main liaison with owners, GMs, consultants, and internal teams.

• Provide progress updates and facilitate communication across all key stakeholders.

• Establish feedback mechanisms to ensure continuous improvement.

General & Organizational Responsibilities

• Uphold company values, health and safety practices, grooming standards, and property care.

• Carry out other duties as assigned in support of PPHG's strategic goals.

Requirements

• Minimum 3 years of corporate-level experience in pre-opening of 4- and 5-star hotels and serviced apartments

• Proven track record in successfully launching Hotels and Serviced Suites

• Diploma in Hotel Management or a related business discipline

• Strong understanding of hospitality trends, operations, and market dynamics

• Excellent leadership, problem-solving, and communication skills

• Financially savvy, with experience in budgeting and forecasting

• Proficient in hotel systems and Microsoft Office

• Willing to work flexible hours, including evenings/weekends, and travel as required

• Advantageous: Fluency in Mandarin and knowledge of AutoCAD

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.