Call Center Customer Relation Officer

3 days ago

Central Region, Singapore LHN Group Pte Ltd Full time $40,000 - $60,000 per year

Company Description

LHN Parking is a leading Service Provider in managing parking assets in Singapore. Through innovative solutions, including mobile applications, web-based software, and digital parking systems, we deliver excellent returns on investments for many asset owners. Our technology-driven approach ensures operational efficiency and superior customer service. We are committed to providing top-notch parking management services across the region.

Job Title: Customer Relation Officer

Department: Call Center

Reports To: Supervisor

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relation Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

  • Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and car park system.
  • Provide accurate and timely information about car park rules, regulations, and procedures.
  • Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

  • Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
  • Perform routine checks on EPS equipment and promptly address any minor malfunctions.
  • Ensure compliance with all car park policies and regulations.

Additional Tasks:

  • Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

  • Strong customer service skills and a passion for delivering exceptional service.
  • Ability to troubleshoot basic technical issues effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize tasks and work under pressure.
  • Flexibility to work varying shifts, including weekends and holidays.

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