Client Service Officer

1 week ago

Singapore EFG Full time $80,000 - $120,000 per year

We are seeking a detail-oriented and client-focused Client Service Officer (CSO) to support our Client Relationship Officers (CROs) in delivering seamless onboarding and ongoing service to our clients.   The successful candidate will play a critical role in ensuring compliance with regulatory requirements and providing high-quality support throughout the client lifecycle. 

Key Responsibilities

  • Support CRO on the end-to-end client onboading and periodic review processes
  • Perform KYC/AML due diligence on clients/Independent Asset Manager (IAM) in compliance with the Bank's general directive and ongoing periodic review within the stipulated timeline
  • Ensure adequacy of source of wealth corroboration on clients and ensure complete and accurate KYC checks
  • Address sanction true matches, as well as true matches for other AML/CFT risks identified during Name and Media Screening
  • Guidance to new clients through account opening procedures, explanation of account terms and conditions, and setting up online access and other services
  • Ensure proper records including but not limited to account documentation and any relevant documents, etc
  • Compliance with internal and external regulations, including timely completion of training such as CPD requirement, AML training, fraud training and compliance certification, etc
  • Comply with the Code of Conduct and all internal regulations including but not limited to Cross Border, AML, PDPA & etc
  • Identify and escalate newly identified risk indicators or unusual transaction patterns during course of reviews. 
  • Ensure timely and quality completion of assigned cases in line with defined timeline
  • Participate in Bank's initiative and be a team player
  • Provide coverage within the team and/or CSO as and when required

Role Requirements

  • A good degree and understanding of the private banking industry and or trust company.  Current RNF holder status is an advantage. 
  • 3-5 years of relevant experience from Private Banking in conducting KYC review or client due diligence roles within private bank is preferred
  • Strong knowledge of the regulatory expectations (e.g. MAS 626 Notice & Guidelines) and enhanced due diligence practices, especially in SoW corroboration
  • Adaptable and able to manage changing demands with professionalism and discretion
  • High attention to detail with excellent organisational and communication skills, with a strong command of English for professional and business contexts
  • Ability to manage multiple priorities and work effectively under time constraints. 
  • A collaborative team player with a proactive and solutions-driven mindset

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