Customer Service Rep
1 week ago
Our client is a provider of public services
Key Responsibilities- Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
- General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
- Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
- Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
- Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.
The Talent
- Customer service experience, ideally with experience with live chat, email support, and/or phone systems
- Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
- Ability to speak in Mandarin to liaise with Mandarin speaking associates
- Flexible and adaptable to dynamic operational needs.
Next Step
- Drop your resume and contact us to follow-up, or send your resume to
- Email Topic: Customer Service (Tech)
- Only shortlisted candidates will be contacted
Isaac Tan Yang En
EA Licence No: 91C2918
Personnel Registration No: R
Tan Yang En, Isaac
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R
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