Community Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Community Lead - Facilities Operations

Work Dynamics - Integrated Facilities Management

Role Summary

The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with The Client's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with The Client's core values of collaboration, respect, and customer focus.

Duties & responsibilities

Vendor & Team Oversight

Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.

Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.

Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.

Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.

Client Engagement & Relationship Management

Create a fun and impactful client engagement strategy

Engage with all guests, employees and key stakeholders

Embed in the FM team a culture of empowerment, engagement and fulfilment

Work with relevant parties on space management through data analytics

Develop client support/feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services

Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.

Support Client's workplace culture through seamless coordination of events, meetings, and site experiences.

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.

Liaison with JLL team and client on soft service delivery

Share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Event Management

Formulate a monthly calendar of events and implementation plan

Build and maintain Standard Operating Procedures

Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.

Providing outstanding customer service and organize memorable events that exceeds client expectations

Propose ideas to improve event and service quality

Develop an event planning process that is simple to adopt and implement

Assist in the coordination of event orders with client, team and vendors

Develop and manage the vendor network

Candidate Specification

Experience

More than 5 years' event management or front of house experience in the hospitality or real estate industry

Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)

Excellent time management and communication skills

Sales skills and ability to build productive business relationships

Ability to manage multiple projects independently

MS Office proficiency

Task Skills

Project management.

Planning and organizing.

Strong social media literacy

Customer relationship management

Personal Skills

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

Confident, friendly & engaging

Strong drive and persistence to achieve results

Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Cultural & Behavioral Fit

Embodies professionalism, discretion, and a proactive service mindset.

Thrives in a dynamic, fast-paced environment with high expectations for delivery.

Exhibits a client-first approach rooted in their values of excellence, collaboration, and accountability.

Clear and confident communication, both written and verbal

Strong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environment

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.