Community Lead

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Community Lead - Facilities OperationsWork Dynamics - Integrated Facilities ManagementRole SummaryThe Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with The Client's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with The Client's core values of collaboration, respect, and customer focus.Duties & responsibilitiesVendor & Team OversightLead and supervise all on-site vendor teams and support staff with a focus on professional standards.Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.Client Engagement & Relationship Management Create a fun and impactful client engagement strategyEngage with all guests, employees and key stakeholdersEmbed in the FM team a culture of empowerment, engagement and fulfilmentWork with relevant parties on space management through data analyticsDevelop client support/feedback initiatives e.g. FAQBuild a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely servicesBuild and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.Support Client's workplace culture through seamless coordination of events, meetings, and site experiences.CommunicationLead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.Liaison with JLL team and client on soft service deliveryShare regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.Create, manage JLL profile within the client accountAdopt innovative communication strategiesChampion monthly meetings with stakeholders to enhance relationshipsEvent ManagementFormulate a monthly calendar of events and implementation planBuild and maintain Standard Operating ProceduresOrganize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.Providing outstanding customer service and organize memorable events that exceeds client expectationsPropose ideas to improve event and service qualityDevelop an event planning process that is simple to adopt and implementAssist in the coordination of event orders with client, team and vendorsDevelop and manage the vendor networkCandidate SpecificationExperienceMore than 5 years' event management or front of house experience in the hospitality or real estate industryImpressive portfolio of previously managed events (weddings, meetings, parties, corporate events)Excellent time management and communication skillsSales skills and ability to build productive business relationshipsAbility to manage multiple projects independentlyMS Office proficiencyTask SkillsProject management.Planning and organizing.Strong social media literacyCustomer relationship managementPersonal SkillsStrong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicalityCultural & Behavioral FitEmbodies professionalism, discretion, and a proactive service mindset.Thrives in a dynamic, fast-paced environment with high expectations for delivery.Exhibits a client-first approach rooted in their values of excellence, collaboration, and accountability.Clear and confident communication, both written and verbalStrong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environmentLocation: On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.