Community Lead

1 day ago

Singapore DOWN FOR MORE PTE. LTD. Full time

**COMMUNITY LEAD**

Position Type: Full Time

Reports To: Studio Manager

**THE JOB IN A NUTSHELL**

Our Community Leads (CLs) are the first and last interaction clients have with our brand, making them a vital part of the STRONG Pilates experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.

A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.

**CUSTOMER SERVICE & ENGAGEMENT (30%)**

This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.
- Be an expert on our class schedules, offerings, studio policies, and promotions.
- Proactively engage with clients to understand their needs and offer suitable membership options.
- Handle client account management, including package validity, extension requests, and upselling opportunities.
- Assist with class check-ins, bookings, and payment processing.
- Uphold the STRONG Pilates brand voice in all communications—confident, engaging, and fun.

**ENGAGEMENT AND CONVERSIONS (30%)**

Community Leads play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.
- Follow up with leads provided by the Studio Manager to drive membership conversions.
- Track lead progress and report conversion rates to the Studio Manager.
- Communicate and sell active promotions to potential and existing customers.
- Support sales initiatives by providing key insights from customer interactions.
- Work with the Studio Manager to refine sales techniques and improve conversion rates.
- Assist in executing sales-driven marketing campaigns by sharing information and guiding customers.

**STUDIO OPERATIONS & MAINTENANCE (30%)**

First impressions count, and CLs are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:

- Complete opening and closing duties to ensure the studio is guest-ready.
- Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms. Complete the daily grind list to ensure the studio meets operational standards.
- Restock essential items (towels, water, etc.) and report low stock to the Studio Manager.
- Assist Studio Managers in the monthly stock take.
- Report any maintenance issues for timely resolution.
- Assist in operational and admin duties as required.

**ACTIVATION & BRAND SUPPORT (10%)**

CLs are actively involved in event execution and brand awareness efforts.
- Assist in event setup, check-ins, and front-line guest management.
- Create social media assets for events to enhance brand awareness.
- Capture live content during events for social media.
- Ensure all event guests have a premium STRONG Pilates experience.

**WHAT’S IN IT FOR YOU?**
- Base Salary of S$2,500 + sales commissions and incentive (between S$100 - $500 per month)
- Complimentary classes at Yoga Movement and STRONG for yourself and up to 2 family members/friends.
- Basic health insurance coverage.
- 11 days of annual leave, plus earn +1 additional day for every year of service (capped at 5 extra days).
- A dynamic, people-first work culture with opportunities for growth.

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