Software Support Specialist

2 weeks ago

Singapore Ancient Greenfields Full time $60,000 - $120,000 per year

Software Support Specialist Job Description

We are looking for a dedicated Software Support Specialist to assist with the scheduling, planning, forecasting, resourcing, and managing Software Support technical activities to ensure Data accuracy and quality.

To be a Software Support Specialist, you should have the ability to work with multiple discipline Software requirements and demonstrate excellent Software Support management and supervision skills. You should also have excellent organizational, time management, leadership, and decision-making skills.

Job Description & Requirements

  • To achieve Software Support Tasks within specified timeline as per planning, continuous monitoring of various Software support processes and following procedures guidelines
  • Manage multiple Softwares and Basic Hardware requirements
  • Provide Software support to Sales & Marketing Group in terms of calculation, sizing, selection, pricing and preparation of Proposals
  • Analyze major inquiries (customer's Process Data, Specifications, Instrumentations, Control Philosophy, Drawings and required Scope of Supply etc.), and prepare proposals
  • Assist the Sales & Marketing Group in preparing Tender Document submission
  • Assist the After Market Group to analyze the requirement / specifications of Spare Parts and prepare the relevant Proposals.
  • Coordinate with Vendors and / or our Project Group for Quotations on accessories and translate Costs into Selling Prices
  • Provide Software support with Sales Representatives
  • Resolve any discrepancies between Purchase Orders, customer's specifications, Quotations, and other information sheets
  • Analyze and process Sales Orders and execution
  • Provide Quote Data / Status Report or other relevant Reports when required
  • Manage the day to day Software Support activities to support the commercial team
  • Ensuring the Software Data compliance with the applicable codes, practices, policies, performance standards, and specifications.

Software Support SpecialistRequirements:

Minium Master Degree in Computer releated studies.

Minimum 2 or more years' field and Software Support experience in Construction Industry.

Excellent computer literacy and knowledge of software & Hardwares

The ability to work with multiple discipline Software Support Tasks.

Excellent Software Support management and supervision skills.

Excellent organizational, time management, leadership, and decision-making skills.

Strong written and verbal communication skills.

Knowledge of applicable codes, policies, standards, and best practices.

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