IT Support Specialist
2 weeks ago
Position Overview
We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.
This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.
Key Responsibilities
Infrastructure & Network Support
Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.
Oversee back-end server operations to ensure optimal performance and reliability across all locations.
Security Management
Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems.
Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.
Service Desk Operations
Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk-in requests, and both onsite and remote assistance.
Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.
Technical Support & Deployment
Manage front-end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.
Provide technical assistance for hardware and software setup, configuration, and problem resolution.
Asset & Vendor Management
Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment.
Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.
Documentation & Reporting
Create clear technical documentation and user manuals with step-by-step instructions.
Maintain work-in-progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.
Additional Support
Configure and support online video conferencing systems to facilitate effective communication across the organisation.
Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.
Required Qualifications
- Diploma or degree in Information Technology, Computer Science, or related field
- Minimum 2-3 years of experience in IT support or helpdesk roles
- Strong knowledge of Windows operating systems, particularly Windows 11
- Experience with network troubleshooting (LAN/WiFi)
- Familiarity with ITSM platforms and ticketing systems
- Knowledge of anti-virus management systems (Trend Micro preferred)
- Understanding of hardware and software troubleshooting methodologies
Preferred Qualifications
- Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
- Experience with server administration
- Knowledge of video conferencing systems
- Asset management system experience
- Previous experience in government or public sector environments
Key Competencies
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Customer service orientation with focus on user satisfaction
- Ability to work independently and manage multiple priorities
- Attention to detail and commitment to documentation
- Willingness to travel between multiple office locations
- Adaptability to changing technology environments
-
IT Support Engineer
7 days ago
Singapore IT Support Full timeWe're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...
-
Business Development Defi Specialist
8 hours ago
Singapore Support Full timeWho we are Mantle is the entry point for institutions and traditional finance to access real-world assets on-chain. Backed by the world's largest community-owned treasury of over $4B, Mantle combines institutional-grade infrastructure with the scale and credibility to bring RWAs into Web3 with confidence. Mantle positions itself as the gateway for...
-
Big Data
2 weeks ago
Singapore Power IT Services private limited Full timeShould have more than 2 years of Experience as a Batch Support and Maintenance Specialist with strong knowledge in Data Ware House - Must have experience in Cloudera Clustering with Daily batch Execution and Monitoring along with Status Reporting - Role demands to have knowledge on Spark, Kafka, API s, Microservices, Scala ,SQL, Sqoop, Hive and Impala -...
-
SEO Specialist
2 weeks ago
Singapore IT Group Inc. Full timeJoin us in making a disruptive difference. SEO Specialist Job Summary The SEO Specialist will play a pivotal role in enhancing our online presence and driving organic traffic to our website across all four regions (Philippines, Malaysia, Singapore, Indonesia). This role will involve developing and executing SEO strategies, creating and optimizing website...
-
HR Specialist
2 weeks ago
Singapore Informa Global Support Full time**Company Description** At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and...
-
Internal Medicine Specialist
2 weeks ago
Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full timeOffer expert consultation and support to other veterinarians within the hospital, assisting them in diagnosing and managing complex internal medicine cases. - Collaborate with referring veterinarians to develop treatment plans and provide continuous updates on patient progress. - Provide clear communication to clients about diagnoses, treatment options, and...
-
Avian & Exotics Specialist
9 hours ago
Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full timeJob Title VETERINARIAN - Avian & Exotics Specialist (Position Filled) Job Description & Requirements: Beecroft Animal Specialist & Emergency Hospital provides compassionate, collaborative, and high-quality veterinary services for small animals and exotic pets. Be part of a busy exotic animal department located within a specialist-owned Emergency and...
-
IT Operations Specialist
2 weeks ago
Singapore PALO IT Full time**WHO WE ARE**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum...
-
Sales Support Specialist
2 days ago
Singapore CHEE FATT CO. (PTE.) LTD. Full time**Job Description We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing...
-
Veterinary Behaviourist Specialist
7 days ago
Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time**Role overview:.** - The board certified veterinary behaviour specialist will be an integral part of the veterinary behaviour department. - The veterinary behaviour specialist focuses on diagnosing and managing behavioural problems in animals using evidence-based methods. **Consultation and Diagnosis**: - Conduct thorough clinical behavioural assessments...