Service Supervisor

2 days ago

Downtown Tanjong Pagar, Singapore Nextbeat Singapore Pte. Ltd. Full time $40,000 - $60,000 per year

Working Location: Tanjong Pagar

Working Hours: 5-day work week (Rotating Shift)

Job Purpose:

Overseeing daily front-of-house operations to ensure a positive customer experience and managing the service staff.

Job Responsibilities:

  • Supervise staff: You would establish work schedules and delegate tasks to the service staff, such as servers and hosts. This includes providing on-the-job training and performance evaluations to ensure high standards of service.
  • Manage operations: You will monitor daily operations to ensure smooth workflow, coordinate with the kitchen team, and maintain safety and sanitation standards.
  • Customer service: As the senior floor staff, you will handle guest inquiries and resolve any complaints with professionalism to ensure customer satisfaction.
  • Inventory control: You would help manage inventory for front-of-house needs, such as drinks and serving supplies, and assist with placing new orders.
  • Cash handling: Responsibilities often include managing cash floats, balancing tills, and performing other general cash handling procedures.
  • Assist management: You will work closely with the restaurant manager to support business objectives, which may include tasks such as tracking labour costs or contributing to marketing initiatives.

Job Requirements:

  • Experience in the hospitality or F&B industry, preferably in a supervisory or senior role.
  • Strong communication, leadership and problem-solving abilities are essential.
  • Must be able to lead a team effectively and handle customer issues efficiently.
  • Able to work under pressure and in a fast-paced environment.

Nextbeat Singapore Pte. Ltd.

EA License Number: 22C1267

EA Personnel No: R

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