FineDining Omakase Service Supervisor
3 days ago
Job Description & Requirements
Join our high-end Japanese restaurant as a Service Staff member and deliver world-class hospitality inspired by omotenashi (Japanese service spirit). You'll be part of a team striving for Michelin-level excellence, offering elegant service and storytelling through cuisine.
Key Responsibilities:- Provide seamless front-of-house service from guest welcome to farewell
- Explain seasonal course menus, Wagyu cuts, preparation methods, and ingredients
- Serve wine, sake, and beverages with pairing recommendations
- Maintain professional demeanor, posture, and language at all times
- Set and maintain tables in accordance with fine dining standards
- Assist international guests with attentive and culturally sensitive service
- Respond promptly and gracefully to customer requests or complaints
- Participate in pre-service briefings, service improvement discussions, and training
- Maintain a clean and refined environment in accordance with hygiene and brand standards
- Experience in fine dining restaurants, especially Japanese or Michelin-rated establishments
- Knowledge of Japanese cuisine, Wagyu, sake, wine, and seasonal ingredients
- Sommelier or sake-related certifications (e.g., WSET, Sake Diploma) are a plus
- Fluent in English. Ability to communicate in Mandarin or Japanese is an advantage to liaise with Mandarin or Japanese speaking guests
- Excellent communication and hospitality skills
- Calm, composed, and graceful under pressure
- High motivation to uphold the standards of a Michelin-level restaurant
- Strong teamwork and cooperative attitude
- Full-time position (shift-based)
- 6 days a week, with every Sunday off, plus the 2nd and 4th Monday off.
- Standing and active service throughout shifts
- Opportunities for training in Japan or with Japanese chefs may be available
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