Senior Campaign Success Manager

Purpose of this role

• This is an opportunity to be part of a high-performance team that will set new benchmarks for campaign excellence
• Position will lead one of the campaign success management teams to ensure the smooth and timely delivery of all campaigns
• Direct team members to manage campaign project stakeholders within Mediacorp from the Commercial group (Creative Lab including Brand Studios, Events, Ad ops, Social Hub), Content Group, News and Current Affairs group, Digital Group, Talent Hub (TCA/Bloomrs), Legal, Finance amongst others to drive the timely and smooth delivery of the campaigns
• Lead and guide to develop and troubleshoot the optimal and efficient solution delivery process that ensures expected client satisfaction and beyond
• Direct and coach team members to be single-point-of-contact to assigned clients for all post sales campaign execution and conflict resolution

Responsibilities:

Team Management

• Lead, mentor, and guide a team of managers and assistant managers to deliver high-quality project outcomes
• Oversee team performance, providing clear direction, coaching, and support where needed
• Foster a collaborative, high-performance culture that balances efficiency with creativity.
• Allocate resources effectively across projects, ensuring team members are set up for success
• Provide oversight on project deliverables, while empowering the team to take ownership and grow in their roles

Smooth project delivery

• Take over from Pre Sales team once the contract is signed off and develop an intimate understanding of key stakeholder units and the process to manage the campaign deliveries with success
• Ensure dynamic process troubleshooting to flag/remove any internal/external obstacles
• Ensure all stakeholders (internal and external) are kept abreast of progress and development of the programme in a timely and effective manner

Maintain client satisfaction

• Ensure high client satisfaction with process flow, communication exchange, resolution of issues and quality of deliverables

Ensure content execution, ad bookings, billing status are all in order

• Ensure close collaboration with all production units (Creative Lab, Content Group, News CA etc) to produce the content, ensure ads are booked in, billing and payments are in order. Ensure P&L approved is kept to and close the job
• Organise post campaign reports, post campaign presentation to clients for transmedia projects and work with Pre Sales and Data insights team on the preparation of these reports before presenting to clients

Qualifications

• A relevant degree in Marketing, Communications, Business, or Media
• The ideal candidate will have at least 10 years of experience in project management, be articulate, detail-oriented, and able to work independently while coordinating across multiple departments to drive timelines and outcomes
• Demonstrated track records in client management are essential
• Proven ability to lead and execute project management, as well as managing multiple internal and external stakeholders in dynamic environment to meet business objectives.
• Ability to not only manage projects but also inspire, guide, and oversee a team, ensuring both quality and efficiency
• Must demonstrate a strong can-do attitude and the resilience to see projects through under demanding timelines
• Willingness to go the extra mile to deliver excellence for clients
• Experience in creative industries, TV/radio production or digital will be considered an advantage
• Strong interpersonal, verbal and written communication skills, with proven track record to work across different teams such as sales, commercial planning, entertainment / News platforms, Finance and Legal
• Reporting into Lead, Campaign Success Team