Head of Sales, Service and Modernization

Why this role?

KONE Singapore is embarking upon an exciting growth phase and as such we are seeking Head of Sales, Service & Modernization to join our team.

Head of Sales, Service & Modernization Lead the development and execution of sales and manage offering within the Services & Modernization business. Develop and implement the Services & Modernization business strategy and develop country specific action plans to achieve short and long term business goals. Execute business development initiatives and improve customer-centricity, competitive position, market share and profitability in the frontline. Work closely with the Area Operations and Global/Area Modernization team to ensure profitable growth.

What will you be doing?

Safety and Quality

• Proactively drive outstanding performance in Safety and Quality in the Modernization business
• Ensure relevant policies, e.g. tender policy fully in use

Customers

• Drive and promote customer-centric culture and outside-in thinking in the business by strong understanding on customer and market needs. Promote early involvement with the customer in selling process and consultative selling approach.
• Promote utilization of voice of customer throughout the business

Business performance

• Holistic understanding, accountability and development of whole Modernization business competitiveness, growth and profitability
• Evaluate the results of Modernization business activities/contracts and identify recurring problems
• Set up FL level management practices that drive increase in share of market, OR growth, CMII, R80, pricing and pre-to-post performance
• Prepare recommendations and feedback about significant changes that need to be made to product portfolio and KONE Way operating model elements (i.e., processes, roles, organization, IT tools, data, governance, business performance management) to improve performance
• Collaborate with the Unit Managing Director as well as other functions such as operations to develop and achieve targets and close gaps across frontline
• Set FL level targets together with Area Modernization Director, help in developing robust Unit budget plans, continuously monitor financial performance and report results
• Drive short and long-term competitiveness based on global Modernization strategy

Business development

• Drive the Modernization business sales and offering development and go-to-market actions of new services and solutions in collaboration with other Modernization business stakeholders
• Collaborate with Area and Global colleagues for best practice sharing
• Ensure compliance with business operating model and effective deployment of KONE Way initiatives. Monitors FL KW compliance and acts upon gaps or development needs. Gives KW feedback back to the global.

Leadership / People management

• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Modernization business that is aligned with the organization's overall vision and its current and long-term business objectives
• Lead, evaluate, and develop the Modernization business team and its professionals at FL.
• Identify competence gaps and training needs in order to fulfil the business plan

Are you the one?

• Bachelor or Master's degree in economics, engineering or other relevant field.
• Experience/ understanding of business-to-business sales from building materials, HVAC, or any products with aftersales service
• Minimum 10 year experience in people and sales management
• Masters sales management, customer relationship management, marketing, channel management, experience in leading people effectively
• Understands well the end-to-end process for Modernization business and related profit and cost drivers and contract management in Singapore market.
• Sales acumen: understands selling cycle, customer's purchasing strategies, selling, negotiating, reporting and funnel management.
• Understands business planning and controlling and change management
• Digital assertiveness: comfortable and excited about the opportunities digital solutions
• Customer Relationship Management especially government sector in Singapore,

What do we offer?

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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