Head of Sales, Service and Modernisation

**Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.**

**Why this role?**

KONE Singapore is embarking upon an exciting growth phase and as such we are seeking **Head of Sales, Service & Modernization **to join our team **.**

**Head of Sales, Service & Modernization **Lead the development and execution of sales and manage offering within the Services & Modernization business. Develop and implement the Services & Modernization business strategy and develop country specific action plans to achieve short
- and long-term business goals. Execute business development initiatives and improve customer-centricity, competitive position, market share and profitability in the frontline. Work closely with the local engineering/ operations teams, Global/Area/FL Modernization teams to ensure profitable growth.

**What will you be doing?**

**Safety and Quality**
- Proactively drive outstanding performance in Safety and Quality in the Service & Modernization business
- Ensure relevant policies, e.g. tender policy fully in use

**Customers**
- Drive and promote customer-centric culture and outside-in thinking in the business by strong understanding on customer and market needs. Promote early involvement with the customer in selling process and consultative selling approach.
- Promote utilization of voice of customer throughout the business

**Business performance**
- Holistic understanding, accountability and development of Service & Modernization business competitiveness, growth and profitability
- Evaluate the results of Service & Modernization business activities/contracts and identify recurring problems
- Drive the cross function collaboration and efficient processes to build a strong support platform to grow our share of market substantially.
- Set up country level management practices that drive increase in share of market, OR growth, CMII, R80, pricing and pre-to-post performance
- Prepare recommendations and feedback about significant changes that need to be made to product portfolio and KONE Way operating model elements (i.e., processes, roles, organization, IT tools, data, governance, business performance management) to improve performance
- Collaborate with the Unit Managing Director as well as other functions such as operations to develop and achieve targets and close gaps
- Set country level targets together with FL Service / Modernization Director, help in developing robust Unit budget plans, continuously monitor financial performance and report results
- Drive short and long-term competitiveness based on our Service & Modernization strategy

**Business development**
- Drive the Service and Modernization business sales and offering development and go-to-market actions of new services and solutions in collaboration with other business stakeholders
- Collaborate with FL, Area and Global colleagues for best practice sharing
- Ensure compliance with business operating model and effective deployment of KONE Way initiatives. Monitors FL KW compliance and acts upon gaps or development needs. Gives KW feedback back to the global.

**Leadership / People management**
- Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for Service and Modernization business that is aligned with the organization’s overall vision and its current and long-term business objectives
- Lead, evaluate, and develop the Service and Modernization business team and its professionals at FL.
- Identify competence gaps and training needs in order to fulfil the business plan

**Are you the one?**
- Bachelor or Master’s degree in economics, engineering or other relevant field.
- Experience/ understanding of business-to-business sales from building materials, HVAC, or any products with aftersales service
- Minimum 10 year experience in people management
- Masters in sales management, customer relationship management, marketing, experience in leading people effectively
- Understands well the end-to-end process for Service & Modernization business and related profit and cost drivers and contract management
- Sales acumen: understands selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.
- Understands business planning and controlling and change management
- Digital assertiveness and promote innovation and new digital solutions
- Customer Relationship Management

**What do we offer?**
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by fun colleagues and a lively working environ