Reception Manager

6 days ago


Singapore Momentus Hotel Alexandra Full time $4,000 - $6,000 per year

Job Description

  • Ensure smooth day-to-day operations at the front desk and lobby.
  • Accountable for all activities at the Reception desk.
  • Mentor and coach every team member
  • Conduct training needs analysis and identify competency gaps
  • Prepare and update duty rosters to ensure adequate staffing at all times.
  • Responsible for cashiering functions transactions.
  • Monitor, respond and follow-up timely to both guest and internal email.
  • Ensure all guest requests, complaints, feedback are well-documented.
  • Review and analyse guest satisfaction surveys (GMS) and feedback.
  • Room inventory and assignments are managed appropriately.
  • Leads & organize groups activities from arrival to departures and billings.

Job Requirements

  • Proven experience in front office or hospitality management of at least 2 years in similar capacity.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of hotel PMS and front office procedures
  • Experience in staff training and performance management.

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