Reception Supervisor

6 days ago


Singapore beBeeCustomer Full time

Job Title: Reception Supervisor

About the Job:

The Reception Supervisor is responsible for overseeing the day-to-day operations of the reception area. This includes managing guest arrivals and departures, handling room sales and assignments, and ensuring that all guests receive prompt and courteous service.

Key Responsibilities:
  1. Plan and supervise the daily operations of the reception section, including room sales, room assignments, and guest registrations.
  2. Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems in a timely manner.
  3. Handle guest requests and complaints in a polite and efficient manner, providing further instructions to relevant staff as needed to ensure customer satisfaction.
  4. Liaise and coordinate with various departments to ensure accurate information on guests, including rate, room type, billing, and guest requests.
  5. Control room availability for walk-ins and establish accountability for guests' departure dates and times.
  6. Follow up with Housekeeping on unresolved room discrepancies.
  7. Maintain reservation procedures and same-day arrival protocols.

Note: The Reception Supervisor plays a critical role in maintaining the highest standards of customer service and ensuring a smooth operation of the reception area.



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