
Reception Supervisor
6 days ago
Job Title: Reception Supervisor
About the Job:The Reception Supervisor is responsible for overseeing the day-to-day operations of the reception area. This includes managing guest arrivals and departures, handling room sales and assignments, and ensuring that all guests receive prompt and courteous service.
Key Responsibilities:- Plan and supervise the daily operations of the reception section, including room sales, room assignments, and guest registrations.
- Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems in a timely manner.
- Handle guest requests and complaints in a polite and efficient manner, providing further instructions to relevant staff as needed to ensure customer satisfaction.
- Liaise and coordinate with various departments to ensure accurate information on guests, including rate, room type, billing, and guest requests.
- Control room availability for walk-ins and establish accountability for guests' departure dates and times.
- Follow up with Housekeeping on unresolved room discrepancies.
- Maintain reservation procedures and same-day arrival protocols.
Note: The Reception Supervisor plays a critical role in maintaining the highest standards of customer service and ensuring a smooth operation of the reception area.
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