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Spa Reception Supervisor

3 weeks ago

Central Singapore CAPELLA HOTEL, SINGAPORE Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,500 - $3,000 Per Month**Date Posted**
- 23 hours agoAdditional Details

**Job ID**
- 118469**Job Views**
- 1Roles & Responsibilities

The Spa Reception Supervisor is responsible for maintaining all operating aspects of the spa reception including the arrival, departure, and reservations process of all guests. He/she leads the team of spa receptionists and therapists by example to deliver exceptional service.

**A.**Deliver Service Excellence**
- Perform receptionist tasks
- Provide spa tours
- Promote spa services and products
- Deal with dissatisfied or disgruntled guests

**B.**Deliver Operation Excellence**
- Document all guest requests and complaints
- Maintain database of guest preferences
- Communicate and escalate occurrences that require attention to management

**C.**Manage Self and Team**
- Work collaboratively with others to deliver services
- Keep up to date with latest industry trends
- Assist in various spa operations as required
- Conduct monthly trainings and spa induction programs

**D.**Manage Hygiene and Safety Standards**
- Ensure a conducive environment at the holding area as guests wait for their turn
- Observe personal sanitation and health practices
- Handle products and equipment in accordance with organisational hygiene and safety standards and procedures

**Talent Profile**

1. At least 3 years of experience in a luxury spa or similar field

3. Have good knowledge of the spa industry

4. Detail oriented

5. Ability to multi-task, and be efficient and productive in a fast-paced environment
- 6. Team playerTags

spa

reception

supervisor