Spa Reception Supervisor
7 days ago
**Position Overview**
The Spa Reception Supervisor is responsible for maintaining all operating aspects of the spa reception including the arrival, departure, and reservations process of all guests. He/she leads the team of spa receptionists and therapists by example to deliver exceptional service.
**The Role**
**A. **Deliver Service Excellence**
- Perform receptionist tasks
- Provide spa tours
- Promote spa services and products
- Deal with dissatisfied or disgruntled guests
**B. **Deliver Operation Excellence**
- Document all guest requests and complaints
- Maintain database of guest preferences
- Communicate and escalate occurrences that require attention to management
**C. **Manage Self and Team**
- Work collaboratively with others to deliver services
- Keep up to date with latest industry trends
- Assist in various spa operations as required
- Conduct monthly trainings and spa induction programs
**D. **Manage Hygiene and Safety Standards**
- Ensure a conducive environment at the holding area as guests wait for their turn
- Observe personal sanitation and health practices
- Handle products and equipment in accordance with organisational hygiene and safety standards and procedures
**Talent Profile**
- At least 3 years of experience in a luxury spa or similar field
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