Support Services Executive
7 days ago
Job Highlights:
- Nearest MRT: Caldecott MRT
- Contract duration: 12 months
- Salary: Up to $3,100/month.
What You'll Do
- Engage callers to assess the nature and severity of the situation
- Collect and verify information from relevant sources (e.g., schools, family members, relatives, government databases)
- Conduct risk and safety assessments for reported cases
- Determine response urgency and ensure appropriate case routing
- Coordinate with partner agencies to ensure smooth case handover
- Engage and involve key family members in working with the assigned agency
What We're Looking For
- Singaporean only.
- Minimum Degree holders.
- Proficient in Microsoft Office applications, including Word and Excel.
- Experienced in customer service/call center would be advantageous.
- Ability to remain calm and composed in high-stress situations and environments
Willingness to work shift hours if required (operates a 24/7 helpline). Currently, work hours follow the schedule below and may be updated if there are changes.
1) Mon – Thur: 9 am – 6.30 pm; Fri: 9 am – 6 pm
2) Mon – Thur: 12 – 9.30 pm; Fri: 12 – 9 pm
Interested candidates please click "Apply Now".
We regret to inform that only shortlisted candidates will be informed.
Angelle Patrick John
Outsourcing Team
BGC Group Pte Ltd
EA: 05C3053
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