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Temporary Customer Service Executive
2 weeks ago
Working Hours: Monday to Friday, 9:00 a.m. - 6:00 p.m.
Duration: 1 month
Job Overview
We are looking for a Temporary Customer Service Executive to join our Marketing team for a 1-month period. The main responsibility of this role is to assist in handling and responding to customer enquiries in a professional and timely manner.
Key Responsibilities
- Respond to customer enquiries via phone, email, and other communication channels.
- Provide accurate information and assistance to customers in a courteous and professional manner.
- Record and update customer interactions and feedback where required.
- Escalate complex issues to the relevant team or supervisor when necessary.
- Support the customer service team with ad-hoc tasks as assigned.
Requirements
- Good command of spoken and written English.
- Strong communication and interpersonal skills.
- Customer-oriented with a positive and professional attitude.
- Ability to work independently and as part of a team.
- Prior customer service experience will be an advantage, but not required.
