Key Account Manager
2 hours ago
Company Description
Red Dot Payment is the leading payment solutions provider in Asia Pacific for banks, acquirers, and merchants. With scalable solutions, we enable seamless, swift, and secure global payment options. Headquartered in Singapore, we have offices in Australia, Bangkok, Taiwan and Jakarta, focusing on electronic payment potential in Southeast Asia.
Role Description
This is a full-time on-site Key Account Manager role located in Downtown Core. The KAM will be responsible for managing client relationships, understanding their payment needs, and recommending solutions. Daily tasks include client meetings, resolving payment issues, and ensuring client satisfaction to drive business growth.
Job Responsibilities and Duties:
- Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
- Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
- Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
- Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
Qualifications
- Candidates with more experience will be considered for more a senior role
- Excellent communication, negotiation, and relationship management skills.
- Problem-solving and decision-making abilities
- Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, Payments, Technology or Financial services sector.
- Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
- A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
- Ability to work collaboratively across functions, yet independently
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