Customer Service Officer

We are seeking a dynamic and customer-focused Customer Service Executive to join our team. This role is ideal for fresh diploma holders who are eager to develop their skills in customer relations and problem-solving. You will be customers' first point of contact, ensuring their inquiries and concerns are handled professionally and efficiently.

Please note that this position requires flexibility during retail hours, including weekends and holidays.

Position Overview:

Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin's growth journey as we expand. Join us and be a part of our exciting success story

Key Responsibilities:

Customer Assistance:

• Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
• Act as a brand ambassador, embodying Caring Skin's values and image.

Problem-Solving

• Address customer inquiries, concerns, and complaints in a timely and effective manner to ensure a positive customer experience.

Appointment Scheduling Support:

• Assist in maximizing appointment bookings and scheduling for customers in an efficient, organized manner.

Product Knowledge and Enquiries:

• Stay updated on new products, services, and promotions to provide accurate information.
• Professionally handle walk-in customers, incoming calls, and email inquiries.

Team Collaboration:

• Work collaboratively within the branch and across departments to fulfill customer needs and enhance operational efficiency.
• Contribute to a positive team environment that values mutual support.

Customer Feedback

• Promptly handle customer requests and follow up to ensure satisfaction.
• Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
• Gather and relay customer feedback to management for continuous improvement

Store Maintenance:

• Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.

What You Can Bring to the Team:

• A strong focus on customer satisfaction and service excellence
• A resourceful, solution-oriented approach to problem-solving
• Exceptional communication and interaction skills
• Strong organizational, planning, and multitasking abilities
• A collaborative mindset that supports teamwork

Requirements:

• Open to Singaporeans only
• Diploma in any field (Fresh graduates are encouraged to apply).
• Flexible availability, including evenings, weekends, and holidays
• Strong communication skills (verbal and written).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement within the company.
• Employee discounts on products and services.
• A supportive and inclusive work environment.

Job Location:  (Multiple Location)

What You'll need:

• Customer-oriented mindset with problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with customer service software is a plus.
• Excellent verbal and written communication skills
• Strong problem-solving skills and adaptability
• Interest in beauty and skincare is a plus

Why Caring Skin:

At Caring Skin, we are committed to be a good company that creates great value, impacting lives with our high-quality skin care solution, and be the place of choice for customers and employees.

We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.

By joining Caring Skin, you can make a difference on the lives of others with the potential you can bring to the team, and through our holistic skincare solution.

Join Our Team at Caring Skin - A Certified Great Place to Work

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team

Why You'll Love Working Here:

Certified Great Place to Work: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

Collaborative Environment: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.

Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.

Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more.

Interested applicants are invited to send an updated resume along with a portfolio link to HR or click Apply Now.

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You will get to enjoy:

• Special incentives and rewards programs
• Referral Incentives
• AWS and Annual Performance Bonus
• Medical benefits
• Dental benefits
• Fitness/Gym benefits
• External training and development opportunities
• Products and Services Benefits
• Progression track to Senior or Managerial position
• Convenient work locations (near MRT)

Interested applicants are invited to Apply Now with your updated resume

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We regret that only shortlisted candidates will be notified. Thank you for applying