Sales Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a results-driven Sales Operations Manager to partner with our Solutions Consulting (SC) team, driving operational excellence, optimizing processes, and enabling efficient deal execution to accelerate business growth and customer success.

What you get to do in this role:

• Work closely with SC leaders to drive operational excellence.
• Track SC team activities and examine pipeline data, analyze patterns and trends, identify areas for improvement, and provide data-driven insights to SC leaders.
• Support SC team on regular business operations cadences including scorecard, quarterly business reviews etc.
• Drive internal processes and systems improvement to support sales excellence.
• Participate in annual planning process, ensuring accurate assignment of SC coverage and compensation design.
• Review new BI requirements and assist in the development and testing of related reporting and dashboards.
• Handle ad-hoc reporting requests and offer insights to APAC stakeholders.

In order to be successful in this role:

• Minimum bachelor's degree with 8-year relevant experience in Sales analytics, business planning & analysis, program management, or similar role.
• Prior experiences in software companies (SaaS /Enterprise software)
• Understanding of APJ markets GTM in Enterprise/SaaS domain
• Good knowledge of sales motions, Go-To-Market process & customer, pipeline analysis.
• Demonstrated problem solving ability with experience in analyzing business insights from large, complex data sets.
• Good Knowledge of CRM systems and BI reporting tools, preferably Power BI
• Excellent interpersonal and communications skills
• Ability to manage multiple concurrent tasks at the same time and drive initiatives in a cross functional environment.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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