Client Experience Specialist

2 weeks ago

Central Region, Singapore Adecco Personnel Pte Ltd. Full time $104,000 - $130,878 per year

You will handle all service-sales and after-sales requests according to brand quality standards and will represent the brand's identity and vision at all times

  • 5-Day work schedule
  • Permanent role
  • Global Company

Adecco is working with one of the renowned luxury brands known for its high-end jewelry, watches, and accessories, combining heritage, craftsmanship, and elegant, timeless design.

This is a great opportunity to work as the brand ambassador of this company with a fun, diverse, and service-oriented team

Job Description:

  • Drive online and phone sales to achieve set targets and objectives.
  • Manage inbound and outbound customer interactions via phone, email, live chat, and social media across the region.
  • Provide brand information to customers and gather valuable feedback for the brand.
  • Accurately record all relevant data in the appropriate systems, adhering to group data security policies.
  • Promptly escalate system issues to the team leader and report suggestions for improvements.
  • Monitor and identify trends in customer satisfaction or dissatisfaction and share findings with the team leader.
  • Comply with company policies and procedures while maintaining a professional representation of the Group.
  • Work closely with the Customer Service team to manage repairs and after-sales service requests.

Job Requirements:

  • Experience in a call center or customer service management.
  • Familiarity with contact center tools, ideally Salesforce: CRM, interaction management, telephony, and social media platforms.
  • Knowledge of quality monitoring tools and strategies to enhance customer satisfaction.
  • Operational experience and scheduling tools in a contact center setting.
  • Strong English proficiency and fluency in a local language to serve a diverse clientele.
  • Proven ability to build and maintain positive client relationships.
  • Extensive expertise in customer service and ongoing quality improvement initiatives.

Next Steps:

  • Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
  • Apply through this application or send your resume to in MS Word Copy. We'd love to hear from you
  • We regret that only shortlisted candidates will be notified

Lorwene Guzman

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R1104194

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