Client Experience

2 days ago

Central Region, Singapore Pineapple Mma Pte. Ltd. Full time $60,000 - $80,000 per year
About Pineapple MMA

Pineapple MMA is Singapore's premier Muay Thai and Boxing gym — internationally recognised for our elite coaching, vibrant community, and transformative results. More than just a gym, we're a movement: a high-performance training ground where individuals grow stronger, fitter, and more confident — in and out of the ring.

We're looking for a Client Experience & Operations Manager to lead our front-of-house experience and keep our daily operations running like a well-oiled machine. You'll be at the heart of the action — shaping first impressions, building relationships, and ensuring every visit to Pineapple MMA feels seamless, professional, and community-first.

Website:

Instagram:


What You'll Be Responsible For

Member Experience Leadership

  • Be the welcoming face of Pineapple MMA — greeting members and visitors, managing check-ins, and setting the tone at the front desk.
  • Provide high-touch support to new and existing members — from explaining membership plans to handling feedback with care and confidence.

Daily Operations Management

  • Ensure the gym runs smoothly day-to-day — from stock monitoring and locker room readiness to handling payments and facility standards.
  • Lead and maintain back-end operations, including class scheduling, point-of-sale systems, and communications.

Vendor & Facility Oversight

  • Coordinate with external vendors for repairs, upgrades, and general upkeep — ensuring service standards remain top-tier.
  • Troubleshoot facility issues quickly and proactively.

Team Scheduling & Support

  • Manage weekly shift schedules for front-of-house staff and instructors.
  • Provide adhoc operational support when needed.

Ad-Hoc & Community Initiatives

  • Step up and step in where needed — whether it's helping with a launch event, improving systems, or refining the client journey.
  • Champion our values of hospitality, hustle, and heart.

What We're Looking For
  • 1–3 years of experience in operations, customer service, hospitality, or fitness studio management
  • Friendly, approachable, and solution-oriented — great with people and detail-driven
  • Strong organisational skills and ability to manage multiple moving parts
  • Comfortable using (or learning) tools like Google Drive, WhatsApp, spreadsheets, POS systems, and Mindbody
  • Calm under pressure and thrives in fast-paced environments
  • Bonus: Passion for fitness, Muay Thai, or community building

Work Schedule

This is a full-time, 6-day work week with rotating shifts.

Typical Shifts:

  • Opening: 7:00am – 4:30pm
  • Closing: 1.00pm – 10:00pm
  • Weekend: 9:00am – 4:00pm

Compensation & Perks
  • Salary: SGD $2,800 – $3,500/month
  • Free Membership: Unlimited classes + open gym access
  • Staff Discounts on Pineapple MMA merchandise
  • Career Growth: Be part of a fast-growing, globally respected fitness brand

What We Value

We're looking for someone who:

  • Takes ownership and pride in their work
  • Communicates clearly, warmly, and confidently
  • Stays calm, proactive, and solutions-focused under pressure
  • Cares deeply about community and culture
  • Has a genuine passion for fitness, martial arts, or helping people grow

How to Apply

Apply directly by submitting your applications here. OR Send your resume and a short cover letter to with the subject: Client Experience & Operations Manager – [Your Name].

We can't wait to meet someone who's ready to grow with us and elevate the experience of every person who walks through our doors.

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