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Client Advisor
3 weeks ago
RESPONSIBLITIES:
Sales & Client Service
- Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
- Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
- Proactive achievement of monthly sales objectives
- Follow-up on client enquiries and requests, including after sales services, proactively and independently
- Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
- Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
- Exercise team work and collaboration to ensure that client needs are placed at top priority
Visual Merchandising Management
- Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines
Operations
- Adhere to all in-store SOPs
- Assist with cashiering and daily closing settlement
- Stocks receiving and packing in the respective categories assigned
- All other related duties as assigned by the Store Manager
Inventory Control
- Conduct category scans for inventory purposes
- Assist with stock maintenance and cycle counts
- Replenishment of display merchandise as required
Requirements:
- Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion
- Customer service oriented and driven in sales
- Independent individual with strong decision making skills
- Inquisitive mindset with the ability to engage
- Passionate in growing a career within the luxury fashion industry
