Service Sales Executive

16 hours ago

East Region, Singapore XJ Elevator Private Limited Full time $60,000 - $80,000 per year

Sales & Business Development

  • Promote and sell maintenance services and repairs for elevators, escalators, and related systems.
  • Identify and develop new business opportunities with potential clients in various sectors (e.g., commercial buildings, industrial building, government sectors etc.).
  • Build and maintain strong, long-term relationships with existing and potential Clients.
  • Conduct site surveys and assess Client's need to provide customized service packages and solutions.

Technical Consultation & Solution Selling

  • Provide technical expertise and recommendations to customers regarding maintenance plans, service contracts, repairs services and elevator/escalator systems.
  • Prepare and present technical proposals, service agreements, repair quotation to Clients.
  • Address Customer inquiries and resolve technical issues promptly to ensure Customer's satisfaction.

Account Management

  • Manage the lifecycle of Client accounts, ensuring regular maintenance schedules, system performance, repair works and timely renewals of service contracts.
  • Monitor and follow up on outstanding payments, renewals and contract renewals/extensions.
  • Coordinate with internal team (e.g., technical service engineers) to ensure smooth repair work and after-sales services.

Customer Support & Service Delivery

  • Ensure Customer satisfaction by addressing concerns, managing escalations and ensuring the timely delivery of services.
  • Act as a liaison between the Customer and Service Team to ensure effective service operations.
  • Assist in troubleshooting and/or coordinating repair and/or modernization when required.

Any other duties may be assigned as and when required by the Management Team of XJ Elevator Pte Ltd.

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