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E-commerce Specialist
2 weeks ago
Bonus: Yearly Performances Bonuses, Up to 3 months
Working hour: 9AM - 6PM
Location: Citipoint @ Paya Lebar
Product: Household appliances
We are looking for a proactive E-commerce Specialist to join our team and contribute to our growing digital sales presence. This role offers the opportunity to gain cross-training in key e-commerce operations and thrive in a fast-paced environment. You will play a vital role in managing daily operations, enhancing user experience, and driving online sales growth through creative and strategic initiatives.
Key Responsibilities:
- Oversee daily e-commerce operations, including inbound/outbound processes, timely and accurate fulfilment of online orders, and resolving logistics issues.
- Respond to customer enquiries across e-commerce platforms promptly and professionally.
- Analyse consumer data to identify market trends and new business opportunities.
- Collaborate with stakeholders to plan and execute online sales campaigns that drive revenue and engagement.
- Develop and refine design strategies to meet customer needs and enhance brand engagement.
- Prepare and review monthly operational reports to support decision-making.
- Work with internal teams to create visually appealing, user-friendly layouts for the e-commerce platform, ensuring a seamless shopping experience.
- Provide input on UI/UX improvements to boost conversion rates and customer satisfaction.
- Analyse customer behaviour metrics (e.g., click-through and bounce rates) to improve site usability and design.
- Assist in designing promotional materials and content to enhance the online store's visual appeal and drive engagement.
Requirements:
- Strong problem-solving skills with a proactive, quick-learning attitude.
- Creative thinker with the ability to lead initiatives and develop innovative solutions.
- Results-oriented with the ability to work independently and in a team.
- Strong attention to detail and ability to meet tight deadlines.
- Basic knowledge of UI/UX principles with a passion for improving digital customer experiences.
- Experience with design tools such as Adobe Creative Suite, Canva, or similar is an advantage.
HOW TO APPLY:
We would like to invite interested applicants to click on the "APPLY NOW" button
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Allison Ng Kim Lian
Registration no. R1986496
EA License: 12C6253
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