Product & Customer Operations Specialist (E-commerce)

9 hours ago

Central Region, Singapore Octomate Staffing Pte. Ltd. Full time $60,000 - $120,000 per year

Salary: Up to SGD 5,000 / month

Location: Pasir Panjang

Experience: 3–7 years in operations, fresh food industry background (B2B or B2C) required


About the Role

We are seeking a Product & Customer Operations Specialist who will play a key role in driving product and market operations for the fresh food industry. You'll be the link between customers, sales, and operations — ensuring smooth processes, accurate data, and impactful business outcomes.


Key Responsibilities
  • Maintain accurate product information, pricing, and operational data to support decision-making.
  • Track and analyze KPIs such as GMV, gross profit, customer penetration, and retention.
  • Manage customer information and ensure timely updates of data and records.
  • Work with sales, finance, and backend teams to ensure seamless order-to-delivery and after-sales support.
  • Develop operational strategies covering product listings, marketing plans, and customer solutions.
  • Handle end-to-end customer operations including quotations, invoicing, fulfillment optimization, and relationship management.
  • Provide data-driven insights to improve customer satisfaction, profitability, and market share.

Requirements
  • Bachelor's Degree or above, preferably in Business, Supply Chain, or related fields.
  • 3–7 years of experience in operations within the fresh food industry (B2B or B2C).
  • Strong analytical skills with the ability to interpret data and drive decisions.
  • Excellent cross-departmental communication and project coordination skills.
  • Resourceful, problem-solving mindset with the ability to perform under pressure.
  • Strong customer focus and ability to manage complex operational challenges.

Why Join Us?

Competitive salary: Up to SGD 5k/month

Opportunity to shape operational excellence in the fresh food industry

Collaborative and fast-paced work environment


Keen to Apply?

Send your updated CV via "Apply Now" or email

Note: Only shortlisted applicants will be contacted.

Ryan Leo

Registration No.: R

EA License No.: 23C1980

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