Technical Support

3 days ago

West Region, Singapore Pasona Singapore Pte. Ltd. Full time $45,000 - $90,000 per year
  • Company: Manufacturing
  • Location: West
  • May have visit to customer sites (North/ East)

Job Description:

Our client, a Japanese leading company in field of Abatement and VOC device, and scrubber systems, is looking for a Technical Support who will be responsible with the following:

  • Supporting Technical Managers and Site Manager for any technical issues relating to scrubber.
  • Regarding issues/troubles/questions beyond your knowledge, communicate with Japan HQ to get proper answer/advice, and then feedback to site
  • Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
  • Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
  • Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
  • Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
  • Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
  • Manage claim reports issued by site managers
  • Follow up claim cases, assist the communication between site manager and TS Dept.
  • Gain information from site and answer questions raised by TS Dept
  • Keep record of claim parts shipment
  • Help site managers to check parts code with Japan HQ
  • Make DRE report (including DRE rate calculation)
  • Risk assessment & safety related issue
  • Investigating onsite accidents and implementing corrective measures.
  • Organising activities to boost WSH awareness.
  • Daily & Weekly Report
  • Document Translation & Email Translation
  • Interpretation for meeting, training or any other company activities
  • Any other ad-hoc works

Job Requirements:

  • Diploma in Engineering.
  • Proficiency in Japanese is required to liaise with Japan HQ
  • Mandarin speaking ability to communicate with clients in Mandarin speaking countries
  • Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
  • Experience in Semiconductor Fab and Service Audit will be an advantage
  • Good understanding & knowledge of semiconductor facilities & processes will be an advantage
  • Willing to travel daily to various sites

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN #09-02 SINGAPORE 049246

EA License No:90C4069

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