Warehouse Customer Service Representative
1 day ago
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.
Job Responsibilities
- Will be required to support the achievement of meeting customers' KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
- Follow up with customer inquiry and provide information about services, products and to process orders
- Order creation and customer account management in SAP/WMS
- Backorder and returns management
- Coordinate with the warehouse team to ensure that operational tasks are met:
- Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
- Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client's specific requirements;
- Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
- Complaints and returns management
- Adjustments: ensure inventory integrity by processing authorized inventory adjustments
- Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
- Perform clerical duties such as filing and reporting
- Document, investigate and resolve all customer concerns in a timely fashion;
- Drive prompt and professional communication at all times for both internal and external customers;
- Document all shipping errors on the required documentation with accuracy and attention to detail;
- Other duties as assigned to you from time to time by the company.
- Observe and comply with standard operating procedures
- Observe and comply with warehouse health & safety guidelines
Job Requirements
- Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
- Possess excellent communication (written/verbal) and presentation skills
- Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Proven ability to work well both independently and as part of a team required.
- Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
- Possess working knowledge of order entry systems and warehouse management systems
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
-
Customer Service Representative
1 week ago
Singapore Crocs Inc (Enterprise) Full time**Customer Service Representative**: - Requisition ID: 9288 - Job Location(s): Singapore, Singapore, SG, 138589 - Time in Office: Hybrid **Overview**: The Customer Service Representative (CSR) manages wholesale order processing, inventory fulfillment, and customer support. The CSR acts as a liaison between sales, warehouse, planning, and the customer to...
-
Customer Service Representative
1 week ago
Singapore LANXESS PTE. LTD. Full timeWe are looking for a Customer Service Representative to support order to cash operations across Australia, New Zealand, South Korea, Southeast Asia, India. The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the...
-
Customer Service Representative
7 hours ago
Singapore Mouser Electronics Full time**JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...
-
Customer Service Representative
1 week ago
Singapore ABB Full time**Customer Service Representative**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Customer Service Representative
1 week ago
Singapore Stolt-Nielsen Full timeKey Responsibilities: - Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communicates requests to Operations Department. In addition, handles any after-hour issues that may arise and provides as a back-up Customer Service Representative. - Establishes and maintains a working relationship...
-
Customer Service Representative
2 days ago
Singapore nVent Full timeWe’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. The Customer Service Representative is the member of the customer care organization who assist the Customer Service...
-
Warehouse Customer Service Officer
2 days ago
Singapore GLOBAL AIR COMPASS MARINE LOGISTICS PTE. LTD. Full time**Position Overview**: The Warehouse Customer Service Officerr manages the daily operational processes within the warehouse, specifically focusing on our Compass Platform for registration and updates related to inbound and outbound shipments. The primary objective is to uphold high service standards for customers while maintaining positive cooperation with...
-
Customer Service Representative
7 hours ago
Singapore Walter Full timeCUSTOMER SERVICE REPRESENTATIVE The role Customer Service - To handle escalation of unresolved customers enquiry. - Troubleshoots and resolves customer complaints. - To act as first point of contact for customers from enquiry to order / cash collection. - Provides new and existing customers with the best possible service in relation to billing inquiries,...
-
Customer Service Representative
1 day ago
Singapore CORNERSTONE ADVISERS PTE. LTD. Full time $30,000 - $60,000 per yearKey ResponsibilitiesCustomer Relationship Management: Acting as a liaison between clients and the company, developing strong relationships, and ensuring customer satisfaction.Brand Promotion: Representing the company at events, demonstrating products, providing information on services, and creating a positive brand image.Customer Service: Providing...
-
Customer Service Representative
7 hours ago
Singapore ABB Full time**Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
