Customer Service Supervisor

1 week ago

SG Central Warehouse ZOLL Medical Full time $60,000 - $120,000 per year
Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL

Job Summary
 

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

  • Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.

  • Respond promptly and professionally to incoming customer inquiries.

  • Accurately process orders received through multiple channels in a timely manner.

  • Evaluate and process credit requests, and return authorizations in accordance with company policy.

  • Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.

  • Provide order confirmations upon customer request.

  • Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.

  • Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.

Required/Preferred Education and Experience

  • Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.

Knowledge, Skills and Abilities

  • Excellent verbal and written communication skills in English are required.

  • Strong organizational skills with a high level of accuracy and attention to detail.

  • Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).

  • Customer-focused mindset with a proactive approach to problem-solving and service delivery.

  • Experience working in a fast-paced, cross-functional environment with multiple stakeholders.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

  • Service Crew/Supervisor

    1 week ago

    Central Region, Singapore OUE Restaurants Pte Ltd Full time $2,000 - $3,000 per year

    Why Join Us?Encouraging Work-Life Balance.Good Career Development Opportunities.Work with a Small and Vibrant Team.Opportunity to Wear Many Hats and Gain Different Sets of Skills.ABOUT OUE RESTAURANTS )The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse...

  • Technical Advisor/Supervisor

    1 week ago

    Tuas, SG HMT Tank Full time $80,000 - $120,000 per year

    Installation Worker / Supervisor (Technical Advisor / Supervisor)The RoleThe primary role of the Installation Worker / Supervisor (Technical Advisor/Supervisor) is to ensure that project objectives are met daily in the construction site, with respect to timelines, quality, safety, budget, and environment.Working closely with Project Management and Health...

  • Customer Service Officer

    1 week ago

    Central Singapore PERSOLKELLY Full time

    Location: Little India Working Hours: Monday - Thursday : 8.30am - 6.00pm Friday : 8.30am - 5.30pm **Salary**: Up to $2,250 per month 6 months contract Roles: - Contribute to monitoring the performance of the contact center and support efforts to streamline operational processes. - Assist in auditing calls and contribute to quality service...

  • Service Supervisor

    3 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $2,500 - $3,500 Per Month**Date Posted** - 4 hours agoAdditional Details **Job ID** - 103430**Job Views** - 1Roles & Responsibilities Roles & Responsibilities - Handle daily operation. - Cashiering Duties - Prepare and cook menu items. - Wash and maintain the good condition of...

  • Service Supervisor

    4 days ago

    Central Region, Singapore OUE Restaurants Pte Ltd Full time $40,000 - $60,000 per year

    Why Join Us?·       Encouraging Work-Life Balance.·       Good Career Development Opportunities.·       Work with a Small and Vibrant Team.·       Opportunity to Wear Many Hats and Gain Different Sets of Skills.ABOUT OUE RESTAURANTS )The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine...

  • Studio Supervisor

    4 days ago

    Central Region, Singapore 3d16ae7c-6046-4cad-98b0-0b20eeb45763 Full time $31,800 - $32,800 per year

    THE JOB IN A NUTSHELLOur Studio Supervisor (Trainee) are the first and last interaction clients have with our brand, making them a vital part of the Move [REPEAT] experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.A high level of customer service is crucial as we...

  • Customer Service Rep

    1 week ago

    SG - Singapore (SGCGI) UPS Full time $40,000 - $80,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Customer Service Officer

    3 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $1,600 - $3,000 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 104194 **Job Views** 1 **Job Description**: Roles & Responsibilities **Responsibilities**: - Provide personalized service over the telephone to customer in call centre on credit card...

  • Branch Supervisor

    3 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Salary** $2,600 - $3,400 Per Month **Date Posted** 4 hours ago Additional Details **Job ID** 107174 **Job Views** 1 **Job Description**: Roles & Responsibilities - Can be an operation manager, supervisor, - Manage and supervise customer booking schedule and job assignment/appointment. -...

  • Customer Service Executive

    1 week ago

    Central Singapore MIRAGE AESTHETIC PTE. LTD. Full time

    **Immediate Vacancies** - Basic $3,000 with _yearly increment_ - High Commission - AWS bonus - Bonus 2 times a year - Annual leave up to 21 days (Sunday & Public Holiday off) - Medical and Insurance Coverage - Central working location - Next to MRT Station - Meals Provided - Exclusive Staff Benefits on our aesthetic treatments - Opportunity to embark on...