Senior / Patient Service Associate (Contract)

6 days ago


Central Region, Singapore SingHealth Polyclinics Full time $4,000 - $6,000 per year

Company description:

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all. SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options. SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description:

As a Patient Service Associate, you will be responsible for performing tasks related to patient care and administrative duties in SingHealth Polyclinics. Your area of responsibilities includes, but are not limited to the following:

  • Greet and register patients
  • Schedule patient appointment
  • Coordinate specialists' consultation referrals
  • Handle payments and respond to patient enquiries in a courteous and professional manner
  • Manage patient concerns, ensuring timely resolution and escalation when necessary
  • Communicate effectively with patients to provide a high level of customer service

Requirements:

  • At least GCE 'O' Level qualification
  • Customer-oriented with good communication and interpersonal skills
  • Proficiency in computer skills
  • Experience in healthcare industry will have an advantage
  • Able to commit 5.5 days' work week (half day Saturday)
  • Fresh graduates are welcome to apply.


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