Operations Executive

13 hours ago

East Region, Singapore Private Advertiser Full time $40,000 - $80,000 per year

Roles Summary:

The Operation Executive will be the primary point of contact for all operations at the assigned school outlet. This role ensures smooth day-to-day functioning, manages relationships with school stakeholders, and oversees meal service for students and teachers. As the only full-time staff on-site, the Supervisor will lead two part-time team members and take ownership of all operational tasks, including inventory and revenue management.

Job Responsibilities:

·       Ensure adherence to quality standards and health and safety regulations (Prepare 7 in 1 File for all SFA/NEA Inspection)

·       Health and Safety Compliance, ensure compliance with all health and safety regulations and standards

·       School Relationship Management: Act as the liaison between the school and the catering team; maintain positive relationships with school administrators and teachers.

·       Ensure customer satisfaction by offering excellent customer service.

·       Operational Oversight: Ensure timely meal preparation and collection for students and staff; manage daily opening and closing procedures.

·       Team Leadership: Supervise and coordinate two part-time staff; assign tasks and monitor performance.

·       Inventory & Ordering: Manage stock levels, place orders, and ensure accurate inventory records.

·       Revenue & Reporting: Track daily sales and revenue; generate operational reports; monitor wastage and implement cost-control measures.

·       Compliance & Hygiene: Ensure adherence to food safety and hygiene standards at all times.

·       Customer Service: Address customer complaints or issues promptly and professionally.

·       Ad Hoc Duties: Perform any additional tasks as assigned by the manager.

Job Requirements:


• Certificate / Diploma in Hospitality Management or Culinary Schooling is a plus.


• Postgraduate degree, such as an MBA or a Master's in Operations Management.


• Proven work experience as an Assistant Manager or similar role in the hospitality industry.


• Excellent organizational and leadership skills.


• Familiarity with catering and banquet management software


• Outstanding communication and interpersonal skills


• Ability to handle and resolve conflicts efficiently.


• Knowledge of food sanitation laws


• Strong decision-making skills


• Experience: Previous experience in managing cafeteria or food service operations is often required.


• Certifications: Certifications in food safety and management (e.g., Food Safety Certification, HACCP) are advantageous

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