Team Lead/Manager – HR SERVICES

Responsible for overseeing the end-to-end delivery of outsourced human resources and payroll services to multiple client organizations. This role combines operational excellence with client management, ensuring that all HR and payroll processes are accurate, compliant, and delivered in a timely manner. The incumbent provides advisory support to clients and ensures high service standards in alignment with employment legislation and contractual commitments

1. Client Relationship Manager

· Serve as the main point of contact for assigned clients on all HR and payroll outsourcing matters.

· Build and maintain strong relationships through proactive communication, responsiveness, and service excellence.

· Understand clients' organizational structures, HR policies, and payroll requirements to ensure accurate service delivery.

· Manage client expectations and ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.

2. HR Advisory & Operations Management

· Oversee the full spectrum of HR administrative services for client organizations, including onboarding, offboarding, employee record maintenance, and leave management.

· Ensure all employee lifecycle processes are completed accurately and in compliance with local labour laws and client policies.

· Support clients in structuring HR workflows, employee communication templates, and process documentation.

· Ensure confidentiality and data accuracy across all employee records and HR systems.

· Provide professional HR advisory support to clients on a broad range of HR matters, including but not limited to:

• Employment law compliance and MOM regulations.
• Employee relations and disciplinary handling.
• Performance management, grievance, and termination processes.
• HR policies, employment handbooks, and best practices.

· Advise clients on the implications of statutory changes, such as updates to the Employment Act, CPF, and IRAS regulations.

· Assist clients with HR audits, due diligence reviews, and compliance checks.

· Draft and review HR documents, including employment contracts, letters, and policies, ensuring alignment with legal requirements and internal practices.

3. Payroll Management

· Manage the end-to-end payroll processing for multiple clients to ensure accuracy, confidentiality, and compliance.

· Review payroll computations, statutory deductions (CPF, SDL, SHG), and ensure timely submission to statutory boards.

· Oversee tax filing processes (IR8A, AIS, IR21) and coordinate year-end reporting.

· Monitor payroll calendars, payment schedules, and ensure prompt salary disbursements.

4. Process Improvement and Business Support

· Identify opportunities to improve operational efficiency, compliance, and client experience.

· Participate in HRIS and payroll system implementation, upgrades, and optimization.

· Support business development efforts, including proposal preparation, client onboarding, and service transition management.

· Supporting the Group Head to create and implement strategies designed to grow the business and standardizing operating procedures in delivery of services

· Ad-hoc duties and projects as assigned by Group Head or the Management to achieve the goals of the business unit

Job Specification

· Bachelor's degree in Human Resource Management, Business Administration, Accounting, or related field.

· At least 5–6 years of HR and payroll experience

· Proven experience in HR outsourcing, shared services, or consulting environments

· Strong knowledge of Singapore Employment Act, CPF, IRAS, MOM regulations, and other statutory frameworks

· Proficiency in HRIS and payroll software

· Excellent interpersonal, advisory, and client relationship management skills.

· Strong analytical, problem-solving, and communication abilities.

· Ability to manage multiple clients and projects under tight deadlines with high accuracy.