Relationship Manager/ARM

2 weeks ago

Downtown Tanjong Pagar, Singapore Metacomp Full time $80,000 - $120,000 per year

Position Overview

We are seeking Relationship Managers (RMs) or Assistant Relationship Managers (ARMs) to join A-Team, focusing on the development and servicing of Chinese-background clients, including PSP (Payment Service Provider) clients and direct merchants.

The ideal candidate will have solid experience in the payment industry (minimum 3 years), a strong understanding of payment products and compliance requirements, and proven experience in serving cross-border payment clients.

This role plays a key part in expanding our client base and providing high-quality service to strategic accounts within the PayX ecosystem.

Key Responsibilities:

Client Development & Relationship Management

  • Identify, develop, and maintain relationships with Chinese-background PSP clients and direct merchants.
  • Support A-Team in expanding the client portfolio and achieving business growth targets.
  • Understand clients' payment needs, provide tailored product and solution recommendations, and follow up on implementation progress.
  • Act as a trusted advisor to clients, ensuring long-term partnerships and high satisfaction levels.

Collaboration & Internal Coordination

  • Work closely with internal teams including Product, Compliance, Operations, and Technology to support client onboarding and service delivery.
  • Collaborate with PBOs (Payment Business Owners) and Product Support Specialists to ensure alignment between client requirements and internal capabilities.
  • Assist senior RMs in project follow-up, product implementation, and issue resolution during client integration.

Qualifications & Requirements

  • 3+ years of experience in the payment industry (preferably with domestic or cross-border payment companies).
  • Deep understanding of payment products, compliance frameworks, and risk controls.
  • Prior experience serving PSP or cross-border payment clients is highly preferred.
  • Strong relationship management, communication, and business development skills.
  • Fluent in Mandarin and English (both written and spoken) as one needs to manage our English and Chinese-speaking stakeholders and clients.
  • Self-motivated, detail-oriented, and capable of managing multiple client accounts simultaneously.
  • Bachelor's degree or above in Business, Finance, or related disciplines.

Preferred Attributes

  • Experience with merchant acquiring, payment gateway, or remittance services.
  • Familiarity with API-based payment solutions and client integration processes.

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