
Patient Service Associate
2 weeks ago
Salary: Up to $2.2k
Contract Period:
1-Year Contract [subject to contract extension or permanent conversion]
Working schedule:
5.5 days' work week / 8.30 am to 6 pm
Location:
Woodlands
Job Scope
- Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and etc
- Manage patient / Next of Kin's feedback and enquiries
- Provide information and concierge service
- Ensure all information is kept confidential, compliance of work policies, procedures and internal control
- Reconcile daily monetary transactions
- Lead quality improvement projects and initiatives
- Promote use of automated or self-help services
- Perform any ad-hoc duties as assigned
Requirements:
- Possess at least O levels with minimum 1 to 2 years of customer service experience
- Specialist Outpatient Clinic or related healthcare experience will be an advantage
- To be comfortable in using mobile apps, web services and other communication technology
- Commit to exceeding both internal and external customers' needs. Proactively identify customer needs and sustain a culture of service excellence within the organization.
- To anticipate patients' needs and expectations, and elicit feedback from customers to improve service
- Able to withstand long hours of standing/ walking
- This hiring is supported by NTUC's e2i -
EA License No: 07C5771
EA Personnel No: R
EA Personnel Name: Vivian Soh Sian Lik
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