Patient Service Associate

2 days ago


Woodlands, Singapore Good Job Creations (Singapore) Pte Ltd Full time $30,000 - $50,000 per year

Salary: Up to $2.2k

Contract Period:

1-Year Contract [subject to contract extension or permanent conversion]

Working schedule:

5.5 days' work week / 8.30 am to 6 pm

Location:

Woodlands

Job Scope

  • Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and etc
  • Manage patient / Next of Kin's feedback and enquiries
  • Provide information and concierge service
  • Ensure all information is kept confidential, compliance of work policies, procedures and internal control
  • Reconcile daily monetary transactions
  • Lead quality improvement projects and initiatives
  • Promote use of automated or self-help services
  • Perform any ad-hoc duties as assigned

Requirements:

  • Possess at least O levels with minimum 1 to 2 years of customer service experience
  • Specialist Outpatient Clinic or related healthcare experience will be an advantage
  • To be comfortable in using mobile apps, web services and other communication technology
  • Commit to exceeding both internal and external customers' needs. Proactively identify customer needs and sustain a culture of service excellence within the organization.
  • To anticipate patients' needs and expectations, and elicit feedback from customers to improve service
  • Able to withstand long hours of standing/ walking

- This hiring is supported by NTUC's e2i -

EA License No: 07C5771

EA Personnel No: R

EA Personnel Name: Vivian Soh Sian Lik



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