IT Service Analyst

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

**Purpose of this role**:
This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:
Work very closely with the business and function leaders to provide IT guidance and assistance to support their business requirements
Recommend and implement good and constructive suggestions/improvements to improve productivity/effectiveness/cost-saving and/or help business win
Educate and Enforce the users on our company IT policies and guidelines set out for our environment
Follow established procedures to promptly respond to incident and service request, these can come in form of incoming phone calls, walk-up or web-submitted IT tickets
Proactively and reactively look for solutions to prevent problems from occurring
Recommend procedures and standards to improve the quality and delivery of service to customers
Draft Process Documents to standardize operational processes in organization
Responsible for own IT tickets but also work together as a team to ensure IT tickets are closed on time in accordance with our SLAs and KPIs.
Lead/participate in IT projects
Handle procurement for IT equipment and related services
Required to perform administrative support, asset management and routine IT housekeeping services
Ensure compliance of operations within area of concern with all relevant EHS regulatory requirement and SCIEX safety policies, procedures and guidelines

Why you?

**Basic Qualifications**:
We are looking for professionals with these required skills to achieve our goals:
Diploma/Bachelor’s degree in IT or IT-related discipline
Strong knowledge in IT Support Operation (ITIL certification is a plus)
3 to 5 years’ working experience in Regional support role
Proficient with AD Administration, Microsoft Win10, Microsoft Office 365, IOS or Android phone and Helpdesk ticketing system
Understanding of TCP/IP networks and Ethernet technology to troubleshoot network connectivity issues for both wired and wireless network connections for the users

**Preferred Qualifications**:If you have the following experiences, it would be a plus**:
Able to communicate in Mandarin language will be an advantage
Experience working in Manufacturing environment will be a plus

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.