Front Office Executive/Management Trainee

2 days ago


Rochor, Singapore Clover 769 Pte. Ltd. Full time $30,000 - $50,000 per year

Join the Clover Family at Hotel Clover 769 North Bridge Road

Step into a world where creativity meets comfort at Hotel Clover 769 North Bridge Road Located in the vibrant heart of Singapore, we pride ourselves on offering not just a place to stay but an experience that guests will cherish.  As a member of our team, you'll play a crucial role in making every guest feel at home while showcasing your personality and flair.

From delightful interactions at the front desk to collaborating with passionate colleagues, each day is an opportunity to bring smiles and joy to our guests. Get ready to dive into an exciting atmosphere filled with laughter, learning, and a shared love for hospitality

Job brief

We are looking for a Front Office Executive to serve as our guests' first point of contact and manage all aspects of their accommodation.

Front Office Executive/Management Trainee responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

Responsibilities

  • Perform check-in, check-out procedures and cashiering duties accordingly to Hotel standards
  • Update guest information onto Hotel PMS
  • Handle reservation requests and guest inquiries via email, phone and over the counter
  • Manage and ensure all reservations and transactions are recorded accurately onto Hotel PMS
  • Ensure complaints are handled in a timely and professional manner
  • Provide information about our hotel, available rooms, rates and amenities
  • Work closely with our housekeeping team to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Perform any other ad-hoc duties assigned by your Manager
  • Assist in the administrative and marketing aspects of the company

Requirements

  • Singaporean preferred
  • Willing to work shift hours (inclusive of weekends and public holidays)
  • Customer service experience preferred
  • Excellent communication and organizational skills
  • Understanding of how online travel agency websites operate, like and TripAdvisor is a plus
  • Work experience in Hospitality or similar role is optional
  • Education in hotel management is a plus


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