Front Desk Officer

2 weeks ago

Rochor, Singapore Hotel Bencoolen Full time

**Responsibilities**:

- Greet guests with a warm and friendly welcome, and provide efficient check-in and check-out processes.
- Register guests, assign rooms, and issue room keys or cards.
- Answer telephone calls promptly and professionally, addressing guest inquiries, requests, and concerns.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest complaints or concerns tactfully, finding appropriate solutions and escalating issues as necessary.
- Maintain a clean and organized front desk area, ensuring a professional and welcoming environment.
- Assist with reservations and room assignments, ensuring accurate and up-to-date information.
- Coordinate with housekeeping and maintenance staff to fulfill guest requests and ensure timely resolution of issues.
- Process payments and maintain accurate records of guest accounts.
- Upsell hotel amenities, packages, and promotional offers to enhance guest satisfaction and revenue generation.
- Keep abreast of hotel policies, procedures, and promotions to provide accurate and up-to-date information to guests.
- Adhere to all safety and security procedures, including handling guest emergencies and following evacuation protocols.

**Qualifications**:

- High school diploma or equivalent.
- Excellent verbal and written communication skills in English. Proficiency in additional languages is a plus.
- Strong customer service and interpersonal skills, with a friendly and approachable demeanor.
- Ability to handle difficult situations with diplomacy and professionalism.
- Detail-oriented and able to multitask in a fast-paced environment.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Previous experience in a customer service or hospitality role is preferred but not required.

**Salary**: $1,600.00 - $2,200.00 per month

Schedule:

- Shift system

Supplemental pay types:

- Overtime pay

**Experience**:

- Front desk: 1 year (preferred)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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