Hotel Guest Relations Officer

2 weeks ago


Rochor, Singapore Nextbeat Singapore PTE. LTD. Full time

**Hotel Group**

**Job Summary**

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Assisting the Hotel Manager in smooth running of the hotel operations.

**Job Descriptions**
- Performing check-ins and check-outs.
- Ensuring all reservations are entered in timely and accurate manner.
- Ensuring all details of guests’ information, reservation amendment and guests’ request are entered into Front Desk System accurately.
- Ensuring the hotel various working procedures.
- Handling guests enquires and complaints.
- Attending to customer's need and ensuring customer satisfaction by having good online reviews.
- Working closely with Housekeeping and Maintenance Department.
- Carrying out other duties and responsibilities assigned.
- Cross-selling guests other hotel amenities and upselling room upgrades.
- Ensuring hotel marketing and promotions to have repeated guests.
- Ensuring accuracy of closing shift reports.
- Having good attendance and punctuality at work.

**Job Requirements**
- No work experience required.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

**Benefits**
- 12 days Annual leave
- Birthday leave
- Shift and meal allowances
- Revenue and upsell/cross sell incentive
- Medical and Dental benefits

**Salary**: $1,900.00 - $2,600.00 per month

Work Location: One location



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